Bed Bug Report for Walt Disney World Resort, Orlando, FL

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Military mommy on 08/10/2015

We stood at the art of animation in the cars family suite for our first visit to Disney world and woke up to my son screaming the second night and noticed 3 live massive bed bugs near our pillows . We contacted the front desk were they acted quickly and sent pest control and the hotel manager . They confirmed they were bed bugs and relocate did at 4am and they took us shopping in there store the lobby to replace our night gowns and shoes for all 5 of us. They refunded our rooms and were very sin

cere to us. The manager made sure my children had diapers and sent a worker out to get them. They also gave us money to get clothes for the day . They were very empathetic and appaulagizing over what occurred to us. Couldn't be anymore grateful for how concerned they were about us and our children .

Military mommy on 08/10/2015

no description

Asainz on 04/10/2015

3/15/2015 My husband and I stayed at the Carribean Beach Resort for Spring Break. Came home with more than Disney memories. We are covered in bed bug bites. My husband found two in the bed and killed them. We didn't know what they were until they came home with us. We now have an infestation at home. I just got an estimate for $1100.

Cris on 11/10/2014

I just arrived from Orlando , stayed in Caribbean Beach , Jamaica , room 3001 . Me , my mother, my brother and my daughter . We are red and scratching.

Helen on 07/13/2014

March 2005 at the Port Orleans Riverside. Our room and Brother-in-law's room were infested - we were all covered in bites. Father-in-law's room was around the corner and had no problems.

The entire building next to ours was covered with a fumigation tent so as a guess they were aware of the situation...

Admittedly the bedbugs were probably brought in by foreign tourists - bedbugs were rare in the US at that time, but Disney should have been more proactive when putting families into units

close to other infested units.

When we complained, they acted as if we were crazy and we had to submit medical reports regarding the bites and also sign forms stating we had not been under psychiatric care...

They seem to be more proactive now that many other hotels have admitted to bedbug problems.

Stayed at the Coronado in 2008 with no problems.

Anonymous on 06/11/2014

We stayed at the sports all star april 2014 and had bed bugs in the cheerleading building second level.

Anonymous on 03/26/2014

Stayed at All Star Movies in Toy Story section 3-19 to 22-04. No bugs just a great trip!

Anonymous on 03/11/2014

We stayed in room 6630 in All star music for 4 days, by day 2 we started to get itchy welts. I have one on my face. I called the general number and they requested I submit the pictures I had taken to an email address. But they didnt ask for the room number or any information. Its like they didnt care that the next people who could be in that room would have to deal with it. So I called back to try to contact anyone staying in that room. I got ahold of someone else who checked to see if anyone wa

s staying in the room. My wife and I have bites all over our legs and arms and a few other spots. My wife and I have been up since 3 am last night trying to get everything clean. My kid couldnt get to sleep last night because he was itchy. Now Im trying to figure out what I need to do to make sure they dont infect my house. I threw everything from the trip out on the deck.

Hilda on 03/05/2014

I Stay at Pop Century resort, and we found a lot of bed bug ...in 1980 area 2nd floor.Terrible

suzy on 02/14/2014

I live in florida and go to disneyworld at least once a year. I've tried most of the hotels, but because of price, I usually try to stay in the Pop Century, All Star Music, Sports, etc. I have never, and I mean never, seen a bedbug in any of Disney hotels, no matter what the price. I will say that the cleaning women aren't as good as they used to be, at least my last experience, but if you have any problem, just go down to the desk and they will bend over backwards to help you. I've gotten s

ick there and needed to leave early, they credited my card. I did not ask them to because I thought it was my fault. Believe me, I am a cleanliness fanatic and check the room thoroughly looking for bugs and dirt left behind. No bugs.

CDM on 02/09/2014

My husband, grandson and I stayed at CBR pirate room Jan. 25-30 2014. We own a pest control business in Pensacola Fl, so I always check the beds and around the beds..NO BED BUGS AT THAT TIME. please check your room before staying. It will save you a huge headache.

Anonymous on 02/06/2014

DWorld - Port Orleans - Riverside - Bed Bugs - January 2014.

Anonymous on 02/06/2014

Port Orleans - Riverside - Bed Bugs - January 2014.

Anonymous on 09/30/2013

Disney's Art of Animation Resort Finding Nemo Suite. We found a bed bug and contacted their front desk and housekeeping immediately. They sent their pest control over and found hundreds of bed bugs underneath the sofa bed cover.

Vulkan on 08/09/2013

We just came back from a Disney Cruise in the Mediterranean. The trip itself was awesome (food, entertainment, service, excursions, etc.) but we hade the nasty visit of bed bugs. I got more than 100 bites; my wife nearly a hundred. They did on the same day change us to a better room and offered medical treatment. However, their only compensation was 150 US$ per person. After we moved to the new room no one ever asked us how we were doing.

The room next to ours had also bed bugs. The people th

Jay on 03/10/2013

Stayed at Art of Animation, in the Nemo suites. January 28 to February 2nd 2103. No bed bugs, clean rooms!

john on 02/12/2013

today.. Grand floridian....i let the bed bugs eat...they need food too wont kill you ...it will be ok

Anonymous on 01/27/2013

Jan 22 - 26, 2013 Contemporary suites, Walt Disney world

Between my family and my sister in law's we took three rooms here. Ours was a suite at the end of the hall, and herd was a one bedroom. Her husband was complaining of bites after the first night but he can be a bit paranoid so frankly my husband and I dismissed it. On our last day in the park I bought a Bolt plush in the emporium on Main St because it looked exactly like my dog Gene. Sure enough when I woke up in the morning I had bit

es all up and down my arms. We checked the mattress and there were no signs of bugs. I checked the doll and sure enough by the base of the tail were signs of bugs. Gross. I called the front desk immediately and they offered to refund it or replace it. I threw it out, took a $25 credit and left that morning. I am really hoping they didn't come home with us, washed everything immediately and left the suitcases outside in the snow. I think it really was just in the doll in our room but can't say for certain where they were in my in-law's room. Yuck.

Becky Fee on 01/15/2013

I am a Disney fanatic. My family goes every year in the fall & we've stayed every time at POP Century since the year it opened. NEVER any bugs of any kind found in our rooms, nor have I heard anyone else complain about them. NOT SAYING IT DOESN'T HAPPEN....but these bugs you speak of were brought there by other tourists. Blaming Disney for any infestation just isn't right. We have asked customer service for help plenty of times & we have always been treated respectfully there....in fact someone

arrived at our room within 5 minutes of me calling at 3 in the morning when our daughter vomited all over the room. Sorry for all the negative stories for those of you who've had them, glad one of them isn't mine!

SF on 08/02/2012

Found a live bedbug on June 28, 2012 while making the bed at DVC Resort: Bay Lake Tower at the Contemporary. They dry cleaned all our stuff and moved us to a new room. Check VERY carefully!! It took the resort several hours to come up, confirm what we found and move us....needless to say we lost quite a bit of time in the park. They were gracious about it and compensated us appropriately. We are going back to Disney and will be requesting a THOROUGH walk through before we go into ANY room.

Claudia on 07/30/2012

We stayed a Coronado Springs Resort January/2010 Cabanas; Casitas May/2011; Ranchos April/2012. No bedbus found.

dm on 07/18/2012

Have stay many time at disney no problem but going to carribean beach in dec 2012 a little nervous now after reading these reports. I already have very sensitive skin

Donna on 05/31/2012

I stayed in Pop Century with my daughter spring break 2010. We were put in a room that was newly remodeled. My daughter had bites all over legs, torso and arms after the first night we stayed at the resort. We took our daughter to several doctors and they all agree they are insect bites from bed bugs. The WDW claims department says Pop Century does not have bed bugs. I told them to read all the reviews online. The manager told me today that he does not have the time. He also sounded as though he

didn't care about what my daughter and I had to go through. She missed a lot of school and has scaring all over legs. A few months ago I received a letter from a total stranger. The letter states the WDW claims dept. sent all my personal information to them. Identity theft happens all the time, but the claims manager didn't seem to care. I would like to file charges against WDW with anyone else that was affected by bedbug bites.

Dee on 04/21/2012

A little late but we stayed at POP September 2011 in the 80s buildings...no signs of bed bugs. And I was so paranoid i brought a flashlight and tape left my family and luggage outside so I could check. Clean as could be.

Anonymous on 04/08/2012

stayed at pop century. December 2011. infested with bed bugs...we stayed four nights before we realized what they were....they were on the wall and curtains. Only way management came to our room is when we caught on and brought it in. They were everywhere and quite large. We lost all of our clothing and had to change hotels. Never go to pop century.

Anonymous on 04/06/2012

Stayed at the Caribbean Beach Resort from 3/24-3/31/2012 in the Jamaica province. I am a professional photographer so at night I would go out and process the photos I took. I did notice some mosquitoes and figured the bites on my leg were from them... But I just got another one on my foot today.. and i'm home!! From what I read- There are other reports from this hotel, and it's also useless to call once your home. I will be tearing my house apart and checking each of the family members onc

e they get home today. The entire house, beds, and luggage will be gone through with a fine tooth comb and treated. Also laying down powder, sprays, etc to pray that I get them before they get a stronghold in my home. I really hope I don't find one.. I'll update again. 🙁 This was my dream to come here...

Habsmom on 03/23/2012

we just got back from Disney world staying at Jambo House in the Animal Kingdom. We stayed in room 2507 with the Arusha Savannah View and we had no problems with bedbugs of any kind. The room with very clean and the housekeeping staff were fantastic. Especially after my youngest son spent one night vomiting. I told them he might have missed the garbage can completely and hit the carpet. They shampooed the carpet that day while we were gone.

Mr. Smith on 02/27/2012

I love the Disney Resort experience. I frequent WDW Resorts often and have stayed in every resort location from the value resorts to the deluxe. Every stay has been pleasant compared to other resorts that I quite frequently find bedbugs that are NOT affiliated with Disney. I can't tell you how many times I've found bedbugs at other non-Disney resorts. It is a bad problem in Florida. However, I find that Disney Resorts are among the MOST CLEAN I've stayed in and well maintained. Once at Caribbean

Beach Resort, I was not happy with the way the room looked. It just looked like the sheets were not washed and I asked for another room. They were happy to accommodate. I even ended up with a better room with a better room with no extra charge. It was very clean. I think the housekeeping had possibly done a lazy job, and I believe that was relative to the employee - a human error. At the dirty room, I even checked for bedbugs and didn't find any thought it did appear dirty. Only twice I had bedbugs at a Disney Resort. 1st encounter was around Spring Break of 1993/1994 at Polynesian. I looked under the mattress & found 1. I got a new room no bed bugs. 2nd time was 2 years ago around May 2010 at All Star Music Resort, I found 2 bedbugs under the mattress with some dirt. I got a new room and it was fine. Now compare this to I'd say at least 100 stays there and the VAST amount of other times I found out Gaylord Palms and Marriott Suites ... etc. = not a problem. Heck, I find bedbugs when visiting friends who seem to be clean freaks. It is a problem anywhere! And bedbugs at Disney seems to be more than likely have come from a previous guest, rather than being a bad infestation problem. I will ONLY stay at a Disney Resort because of the bedbug problems at OTHER resorts and the non-Disney resorts lack of care concerning the problem.

Anonymous on 01/05/2012

03/2011 - My two friends and I went to Disney World in March 2011 and stayed at the All Star Music Resort. I was being pretty paranoid about bed bugs because I have read many reviews about there being a problem at the WDW resorts. I found just a couple of little pieces of dirt, nothing even close to a bed bug, but panicked and called the front desk. I told them that I thought it was something weird but it probably wasn't a bed bug. They not only had a manager come but also an exterminator ri

ght away to check the room. He lifted the beds and checked every possible nook and cranny. We had a great stay without bed bugs and I feel sorry for those of you who have had terrible experience. But I will say that Disney is obviously being very pro-active about the bed bug problem and they take every complaint very seriously. Most hotels would have come and seen what I claimed was suspicious and told me to stop being so paranoid. But Disney took me seriously and if there was an actual problem they obviously would have taken care of it. Going to Disney again this spring break and hoping for the same results. All hotels in the entire country are dealing with bed bugs.

long time disney goers on 01/05/2012

Stayed at Port Orleans French Quarter, room on second floor of building one facing the parking lot, for New Years and woke up with two sets of multiple bites on my my arm and abdomen that I did not have when I went to bed that night. My wife had one set of multiple bites as well.

Called the front desk and asked to have a manager come to room and got no response (it turns out that when you call the front desk from the directory on your room phone it actually sends you to "general clearing h

ouse for multiple resorts). Went to front desk, voiced my displeasure, was quickly ushered to the side by a manager, the room was inspected (the pest-person took a long hard look at the dust ruffles on one of the beds) and we were switched to a room in a different area.

Please note that we did a thorough inspection of the room and saw nothing, and thus I was quite surprised to have been bitten...when I asked the exterminator/inspector if she found anything, the only thing she would say is that the room was not infested,(not that there might not be any bugs at all, just not infested). After I moved to the other room I came back by and saw housekeeping come in and strip the room of all bed linens including the dust ruffles.

Anonymous on 12/15/2011

we stayed at the Carribean Beach resort, Jamaica room 4332 11/27 to 12/2. I never checked the beds or surroundings for signs of bedbugs, like I always do. I was so excited to be at Disney, I didn't think to! I could kick myself now! My son and I shared a bed. several mornings I noticed a small blood smear on the sheets. I thought it odd, but didn't know what it could mean! We didn't notice any bites! it was days later when we returned home that we both developed a rash. My son went to th

e doctor who suggested it was insect bites. Days later I got the rash and my doctor confirmed it was insect, likely bedbug bites based on the history. We were both miserable for days and Iam sick to think we could have brought them home! I called the resort and asked for a manager. They were polite and listened to my story. They put me in touch with their guest claims department. All I want is to be told whether there were bugs in the room. Today they told me they are investigating and they should get back to me in a week. i've put my sons stuffed animals in the freezer as they shared the bed. I'm checking our beds daily and taking all of the precautions but the fact is, we will be very lucky if we did not infest our home as it was several days after we returned that we first noticed symptoms. And this was our dream, family vacation!

Quinn on 12/13/2011

I was staying at Disney's Pop Century Resort on a family vacation from 12/02/2011 - 12/08/2011. The first thing we noticed was that the sheets had stands of hair on them, so we had to call housekeeping to have them change the bed sheets. the on days 2-5 we noticed bed bugs. Not in one bed, but in both beds in the room. Filed a complaint with the front desk manager and never received correspondance back. Now I am dealing with Guest Claims Services to see what can be done. So, please everyone, che

ck your beds, sheets, pillpws, etc. Disney has a big problem and it needs to be fixed asap!!!!

Tabitha on 12/07/2011

Just returned from a stay at Port Orlens French Quarter 11/25-11/29 building 4 room on 2nd floor, no bed bugs found.

Shell on 12/02/2011

Just a follow up on my previous report, no bed bugs appear to have come home with us, and Disney has been very helpful since we have returned from our stay at the All Star Music resort. Over all I am pleased with their customer service. From now on I have learned to look for bed bug signs, keep my suitcase on the suitcase rack provided by the hotel, and treat every room as though it has bugs. I guess as travelers it falls on us to be aware that bed bugs are a world wide problem. The room was

clean and well cared for, pest are a worldwide travelers concern,, no matter how clean the hotel is.

Anonymous on 11/24/2011

11/23/2011

Not sure if bed bugs. I have been horribly bitten by something every night since arriving. At first I thought it was a few fleas from one of the neighbors. Sadly, every morning more and more bites appear. Finally my husband called and asked the operator to do something about the bugs. Not sure how they plan to deal with the problem. Hopefully their action will put an end to the affair. No bites on the arms. The bites are only on my feet and ankles. We staying at Pop Century. Love t

he resort. The Mousekeepers and other staff are very nice but the bug issue is a proving painful.

GlowingBell on 11/20/2011

I have stayed in the All-star Music resort (I forget the full name) last year and thought it was shameful enough to say it was a suite and make us pay so much for it. The room was pitiful.. But thankfully there weren't any bed bugs. Now after hearing these stories, I'm glad I had a bad enough experience already to not go there again. Though now I live in Florida, renting a home, and every time I see a possible flea larva from the dog, I have a small panic attack. We stayed in one hotel after ano

ther and I'm shocked that we didn't get any bugs. Now I'm thinking of just putting out some home treatments to just prevent them. Neither my parents or I have a true job yet, so I am not looking forward to the the cost from the first time they show up, if ever.

Here is a link to some home remedies I found, if anyone needs them. Hope it helps. http://www.whatdobedbugslooklike.net/home-remedies-to-get-rid-of-bed-bugs.html

Trisha B on 11/16/2011

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Bed Bug Report for Walt Disney World Resort, Orlando, FL