Bedbugs turn stay at Colorado Springs hotel into a nightmare – The Denver Post

Christina Thomas got a nasty surprise when she booked a room at the Extended Stay America off Corporate Drive in Colorado Springs.

Thomas told KRDO-Channel 13 that her business trip last week turned into a nightmare when she discovered bedbugs on her pillow around 4 a.m. She reported the bedbugs to hotel management who offered her a replacement pillow.

Thomas refused to return to the room and because the hotel was booked, she was forced to sit in the lobby the rest of the night, she told the TV station.

Colorado Springs does not have a city ordinance that requires routine inspections for bedbugs in hotels or other businesses. Kim Melchor, Colorado Springs lead communications specialist, told KRDO that city code enforcement officers will respond to complaints about bedbugs or other infestations that fall under city code.

KRDO contacted Extended Stay Americas corporate office to ask about bedbug infestations. Although Terry Atkins, vice president of marketing and communications, agreed to an interview, he did not answer calls.

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Bedbugs turn stay at Colorado Springs hotel into a nightmare - The Denver Post