Bed Bugs!!! – Review of Aava Whistler Hotel, Whistler …

**TO NOTE TO READERS - THERE WERE NO BEDBUGS DISCOVERED IN THIS GUEST ROOM**

While we really appreciate this guest letting us know of her experience immediately allowing us the opportunity to investigate the possibility of bed bugs, we regret that "Brittany P" would not accept and believe our investigation findings as true, and only attempt to post a harmful review in response.

We take the warning of the possibility of bed bugs extremely seriously, as they can quickly become an incredible problem due to their unique life spans, and ability to quickly reproduce. On first notification, any room is immediately pulled from service to allow for a complete dismantling and inspection of the room space. This particular room type, as one of our finest, with mountain views is rarely seen unoccupied.

Unfortunately, this guest remained unwilling to believe and accept our findings as true.

While I regret that "Brittany P" feels "sloughed off", and that our lengthy investigation, and detailed communications response was considered "uncaring", our findings were contrary to her accusation, as was explained via numerous emails. Her threat, to post an online review has now become an unfortunate reality - despite the fact that her allegations have been proven false.

Colin Hedderson General Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Originally posted here:
Bed Bugs!!! - Review of Aava Whistler Hotel, Whistler ...