Maggie on 09/03/2014
Night of August 9th stayed in this hotel, planning on a five day stay, but got horribly bitten that first night (>70 bites). Security chief was excellent when notified the next day, and moved me immediately. They confirmed bed bugs (but not how many) and steam-cleaned everything except what I was wearing. They comp'd two of three nights, and their claims adjuster was in contact with me within 24 hours. A visit to the ER, and change-flight fees later, I went home early. Still working with claim
s adjuster, but they seem to be professional. Will update with final experience later.
Anonymous on 09/05/2013
I stayed at this hotel between August 18th and 22nd 2013. I noticed multiple bites on my arms during my stay which were confirmed by a dermatologist to be bed bugs bites. The hotel staff did not seem very surprised by my complaint and had to fill out a report. Very disappointing experience.
Anonymous on 09/03/2013
I stayed at this hotel on 8/11/13 -8/17/2013 for work training. After my first night, I noticed a considerable number of bites on my legs and feet. Ends up they were bed bugs! Hotel has confirmed bed bug infestation in the room that I was staying in.
Hotel staff has been helpful, but insurance claims company Sedgwick Claims Management Services, Inc. has been very unwilling to help.
Anonymous on 08/28/2013
I stayed at this hotel on 8/20/13 for a conference because my company was paying for it. My first night there I woke up in the middle of the night to find my pillow and the headboard covered in bed bugs. I immediately called the front desk, who sent up a security guard. He confirmed that there were bugs, acted like this had never happened before, and got me a new room. I then had to move all of my stuff to the other side of the hotel (this is not a small hotel) by myself in the middle of the nig
See more here:
Bed Bug Report for Hilton Washington, Washington, DC
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