Dear Ottawan_10
Thank you so much for your feedback. Our sincere apologies for the inconveniences caused during your last stay with us. Providing comfortable, clean and well-maintained accommodation, as well as outstanding customer service is absolutely critical for us.
As a policy, all reports of bed bug activity are treated with the utmost importance. We have contacted Orkin, our pest control provider, who after an inspection, informed us that there were no traces of bed bugs in the room you stayed in or any other infestation in our hotel.
We take all comments received very seriously, and review them with our staff to ensure that any issues are resolved. If you would like to discuss your experience in more detail, please send an email to catarina.ferreira@hyatt.com.
Warmly, Customer Service
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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